Customer Satisfaction Survey

Want to know what your customers think? Ask them!

There's no limit to the types of questions you can ask your customers.

• Appearance of the staff
• Overall cleanliness of restaurant either interior/exterior
• Timeliness of being greeted by host/hostess/server
• Maintenance of table by the server
• Promptness of check delivery and processing
• Manager visibility during visit
• Food preparation
• Quality of food/beverage
• Experience comparison to similar restaurants
• Food delivery including take-out or dine-in
• Likelihood to visit again
• Likelihood to recommend to friends

Food Service Expertise? We’ve got you covered!

• Able to offer customers the convenience of participating by phone or web.
• Helps measure things that are working and areas that need improvement so you can improve your customer service.
• Provides feedback that is direct and timely.
• Increases ownership, loyalty, and likeliness of repeat customers.
• Validation code allows you the option of providing a discount or other promotion on next visit.
• Survey results are compiled on the web, easily manipulated and downloaded to be integrated into your internal performance monitoring systems.
• No equipment to buy, install or maintain .

Intelliverse’s Survey Solutions make it easy for your customers to give you their opinions, providing you a simple way to collect vital information about their restaurant experience. You simply publish a phone number and website address on customer checks, receipts or other printed material. The customer can call in or log on, and is prompted to respond to a series of predefined questions. You can even provide an incentive for a return visit at the completion of the survey.

How you want them is how we serve them. You have total control on how your information is delivered, and to whom. Reporting is web-based, so the information you need is always at your fingertips.