SMARTcall Call Answering Solution
“With Call Answering, we've received reliable
technology, solid support & customer service. Intelliverse has not
only proven to be a trusted vendor but has worked to build a partnership
with us.”
-Jeff Rykal, Director of Telecom, Equity Residential
Discover Why The Biggest Names in Property Management Rely On It.
Residents today can be demanding. Every advantage you can take to enhance productivity goes
straight to the bottom line. Our SMARTcall solution for Property Managers keeps the lines of
communication open with your residents, enhances your leasing efforts, and your corporate
image -- all for one affordable, flat rate.
FOR THE PROPERTY MANAGEMENT / FIXED ASSET PROFESSIONAL
- A standard solution to call answering needs at the local property level
- Convenience of consolidated billing
- Lowered operation costs
- No capital expenses
FOR RESIDENTS / PROSPECTIVE RESIDENTS
- Improves response for maintenance emergencies
- Ability to choose the route of their call based on need and interest
- Improved service-callers can leave detailed, confidential information-no more phone tag
FOR INDIVIDUAL PROPERTIES AND PROPERTY MANAGERS
- Improve ability to manage budget and NOI
- Replace variable (and sometimes explosive) budget expenses with predictable flat-rate monthly fees
- Enhance your ability to address and resolve after-hours situations immediately
- Distinguish emergency situations from non-emergency situations, and route accordingly
- Capture prospective resident leads
- Hold staff accountable for work and overtime
- Enhance resident satisfaction
- Reduce after-hours staffing/cost savings
- Customize the application with your personal touch
Intelliverse SMARTcall Call Answering Solution is a 24-hour automated
system that answers all incoming calls, presents a brief menu
of choices, and efficiently routes callers…allowing you
to respond quickly to emergencies, handle routine calls, and
provide information to prospects…even when you are out
of the office.
It’s going to be a long night. There’s a burst
pipe in apartment 305, no heat in apartment 101, and the residents
in 510 notice their bathroom faucet is dripping. Apartment 305
leaves an emergency message, and the on-call maintenance person
is paged within 30 seconds. While he’s working on the pipe,
he doesn’t hear the pages from apartment 101, so the message
cascades to his supervisor, who is on his way to take care of
the problem within 40 minutes. Apartment 510 leaves a non-emergency
message, and their problem is resolved the following morning.
The property manager reviews the messages the following day,
and readily approves the overtime hours the maintenance staff
submits.
You're under pressure to increase retention and leasing activities while also reducing expenses. Six months after you switch to the Intelliverse SMARTcall Call Answering solution, you review all your data. Because prospects are accessing leasing info after-hours, and 100% of phone leads are captured, traffic has increased, and leasing activity is up seven percent. Because maintenance requests are being promptly and efficiently handled - with not a single missed message - resident satisfaction is at an all time high, and retention has soared. Because you're copied on every maintenance call, you've improved accountability of those hours and expenses. Because you've replaced the variable cost of an answering service with Intelliverse's more affordable flat rate, you can prepare better budgets. Altogether, expenses are down five percent while occupancy rates are steadily climbing.
New apartment communities have just opened in three of your markets. You need every competitive advantage. Intelliverse's SMARTcall Call Answering Solution gives you plenty, and more. Incoming calls to all your properties are answered in exactly the same manner, building on your national corporate image.
Prospects calling your competitors have to wait for someone to get back to them. SMARTcall provides immediate leasing information to prospects when your leasing associates are out of the office.
SMARTcall keeps the lines of communication open with your residents, enhances your leasing efforts, and your corporate image - all for one affordable, flat rate.
