Intelliverse :: Global Partners

iCSP - INTELLIVERSE^® CLOUD SERVICES PARTNER PROGRAM

The advancement in modern communications technologies has made the global business world a smaller place. Solutions such as Voice over IP (VoIP) and Interactive Voice Response (IVR) are allowing companies, large and small, to do business across the globe as easily as they do across the street. Tremendous growth is being seen in some global markets and companies within these markets are rapidly expanding. Unfortunately, the availability of communications technologies in many of these markets has not kept up with the pace of the economic growth. The time is now to fulfill the under served demand in these markets.

About The Program

Intelliverse will work with your team in a consultative manner to develop a business model based on your regional requirements
Based on the above outcome Intelliverse will customize and localize its cloud services platform to suit your needs
Intelliverse will work with your team and develop a platform rollout plan by leveraging its experiences and proven best practices
Intelliverse will perform on site installation of the cloud services platform
A comprehensive training plan will be developed and delivered in the areas of Sales Positioning, Sales & Marketing Campaigns, Provisioning, Billing, and Customer support
You will now be business ready to sell communications solutions to a new market!

Our proven, best-in-class communications solutions:

Voice Over IP (VoIP) is a business-class phone service that will give your customers the advantages of an expensive, global phone system- without the need to purchase or maintain phone system equipment.

Gain access to features commonly associated with large enterprise phone systems
Increase cost savings with features, such as free on-net calling between all locations and centralized management of a consistent worldwide solution.
Offer Hosted PBX and SIP Trunking classes of service, allowing your customers the choice to choose between converting an existing infrastructure to VoIP or building a new one with the latest VoIP edge devices.

Interactive Voice Response (IVR) is a technology that automates interactions between organizations and customers. A well-designed IVR application gives customers access to the information or resources they need while using technology to do so in the most cost effective manner for the organization.

Common IVR applications include:

Automated Attendant. Calls to all businesses branches or locations are answered in a consistent manner while profitability is increased by off-loading customer service requests to call centers.
Account Information Line. Customers have 24 hour access to account balances, due dates, payment information, and payments by phone.
Locator Service. A single source providing a global directory of stores, locations or employees.
Outbound Notification. Remind your customers about upcoming payments or events. This application provides an easy way to stay in touch with your customers.

Unified Communications (UC) is an enhanced communications service that provides a true mobile office that today’s busy professionals need. Whether you are at the office or on the go, Unified Communications can provide you with all the tools you need to better manage your day.

Increase accessibility to your virtual UC number since calls can ring at several phones at once, including your office, mobile phone, and home office.
Screen your calls to decide which need to be answered and which can be sent to voicemail.
Access voicemails and fax messages by your email or smartphone.

Automatic Call Distribution (ACD) is a cloud-based call center solution that lets you get your customers to the people who can help by optimizing how the calls are routed.

Match the caller with the right agent by using features such as skill based routing, agent availability and language selection
Bridge multiple call center locations and remote workers together seamlessly.
Learn when and why your customers are calling, how well your call center agents are performing, and how well your staffing matches the call volum