Contact Centers

Customers expect more when communicating with the support organizations of companies. How do you juggle all of the costs associated with hardware, IT administration, call volume fluctuations, and staffing costs while at the same time improving upon the customer experience?

Intelliverse has developed a cloud-based suite of inbound and outbound communications solutions designed specifically for contact center organizations of all sizes which improve the quality and efficiency of every customer interaction and reduce your telecom operating costs. Through integration with your internal database these solutions offer the perfect mix of self-service capabilities with automatic queuing and routing processes to connect your caller with the right agent faster.

  • Improved customer experience
  • On-demand scalability
  • Pay-as-you-go pricing model
  • Gain valuable insight on caller behaviors and pain points
  • Bridge contact centers and remote agents anywhere in the world