Atlanta – October 11, 2011 – Intelliverse, a leader in cloud-based hosted communications provider for North American enterprises, announced today that TMC, a global, integrated media company, has named its Hosted IVR with ACD product offering as a recipient of the 2011 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.
INTELLIVERSE® Hosted IVR automates interactions between organizations and customers. Its Hosted IVR with ACD application intelligently directs calls by skill based routing, agent availability and other parameters to ensure calls are routed to the right agent for faster call resolution. Intelliverse’s all-in-one solution provides the convenience of working with a single solution provider, giving organizations a custom communication system.
"We are one of the few providers to offer a complete, cloud-based platform that integrates IVR, ACD and IP telephony options in one solution," said Kevin M. Moran, President and CEO of Intelliverse. "With over 25 years of experience, our clients benefit greatly by our consultative approach and vertical market experience. Our goal is to help our customers identify and implement the best solutions for their specific business and communication challenges. It's an honor to be selected by INTERNET TELEPHONY magazine for our achievements."
"Taking risks to advance IP Communications technology and provide real solutions has earned Intelliverse recognition from the editors of INTERNET TELEPHONY and an INTERNET TELEPHONY Excellence Award. Its Hosted IVR with ACD product offering has excelled in delivering cutting edge solutions. Its customers are extremely pleased and have offered their testaments of support," said Erik Linask, Group Editorial Director of INTERNET TELEPHONY.
"We are proud to present Intelliverse with a 2011 INTERNET TELEPHONY Excellence Award. Its Hosted IVR with ACD product offering has proven its outstanding contribution to IP communications and provided winning solutions for its customers," said Rich Tehrani, CEO, TMC.
The 2011 INTERNET TELEPHONY Excellence Award winners are published in the October 2011 issue of INTERNET TELEPHONY magazine, www.itmag.com.
For more information, please visit www.tmcnet.com
Intelliverse is a provider of hosted communications solutions for enterprises. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/. Intelliverse is a portfolio company of Amvensys Capital Group, LLC (http://amvensys.com).
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, InfoTECH Spotlight and Next Gen Mobility magazines. TMCnet, which is read by nearly two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
203-852-6800, ext. 228