What: “Engaging with your customers in real-time” – ‘Customer experience’ means more than just the interaction at the point of sale. Harvard Business Review defines it as “the internal and subjective response customers have to any direct or indirect contact with a company.”
This session will provide a look at the world of Automated Customer Communication technologies, exploring the tools available to efficiently and effectively engage with customers, such as Hosted ACD and IVR and IP Telephony. Panelists will provide attendees with best practices for engaging with their customers in real-time, and how best to utilize their feedback.
Who: Frank Paterno, VP Marketing, Intelliverse joins Mary Cook, Varoli and Ed McKee, Interact, Inc. The session will be moderated by Elizabeth Herrell, Constellation Research, Inc.
When: Wednesday, February 1, 2012 from 10:00 – 10:45a.m.
Where: IT EXPO EAST Miami Beach Convention Center in Miami, Florida
Intelliverse is a provider of cloud communications solutions for businesses. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/.