Intelliverse Press Release

Intelliverse to Exhibit and Moderate Panel Discussion at 14th Annual Call Center Week

Showcasing Innovative Contact Center Solutions, Including Social CRM and Inside Sales Tools

Atlanta - May 31, 2013 - Intelliverse, a global leader in cloud applications that helps businesses and customers connect, will be hosting a roundtable discussion and exhibiting at Call Center Week. The company will showcase its call center strategy, which brings together a unified, cloud-based, contact center desktop and integrates IVR, ACD, CTI and IP Telephony into one solution that includes all customer interaction channels – phone (inbound & outbound), email, chat and social media CRM.

Frank E. Paterno, Vice President of Marketing for Intelliverse, will also moderate a panel discussion at Call Center Week, which will cover Automation Strategies for Enhancing (Rather than Detracting) Customer Service. These Call Center Challenge Roundtable Discussions are energetic, fast-paced, interactive dialogues that serve as a forum to jumpstart discussions about ideas and solutions from leading experts in the industry at IQPC 14th Annual Call Center Week.

During the discussion, Frank will focus the conversation on the following:

  • Balancing cost, benefits and customer experience
  • Business value of multi-channel, unified desktop strategies that integrate voice, chat, email & social customer care into customer systems
  • Utilizing “smart routing” and self-service to reduce operational costs and free up agent time for more strategic calls
  • Leveraging innovative solutions for Inside Sales & Lead Generation
  • Positioning call centers as a competitive advantage

Session Time & Location

Wednesday, June 12, 2013. 11:30am PT

IQPC 14th Annual Call Center Week Caesar’s Palace – Neopolitan Ballroom III, Las Vegas, Nevada

Visit Intelliverse at Booth # 211.

Follow @Intelliverse and #CCW2013 on Twitter for live updates from the Conference.

About Intelliverse®

Intelliverse is a global leader in cloud applications that help businesses and customers connect. With solutions that address all areas of business communications, including social media, lead generation / appointment setting, online file collaboration, and cloud telephony and CRM, Intelliverse has been delivering reliable, scalable and flexible services for close to three decades. By constantly exploring innovative technologies, Intelliverse maintains its leadership position and continues to stay focused on its customers. For more information, visit http://www.intelliverse.com/

Press Contact:

Sandra Donovan

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