What is Email Tracking?
Technology used as a sales tool that identifies when an email has been opened (including the number of times it was opened), where it was opened, on what device, who it was forwarded to, etc.
I've downloaded the Intelliverse Email Tracker Chrome extension. Now what?
Once you've added the Intelliverse Email Tracker plugin to your Chrome browser, just log into Gmail and you will see the Intelliverse Email Tracker on the right side of the screen. Simply send an email and it will be tracked automatically.
I've downloaded the Intelliverse Email Tracker plugin for Microsoft Outlook. Now what?
Double click on the downloaded file and choose 'Run' which will launch the Intelliverse Installer. The Wizard will guide you through the installation process. At the end of the installation, you will be instructed to close and restart Outlook. When Outlook reopens, the Intelliverse Email Tracker will appear as a window on the right side of your Outlook window. In the window, follow the steps to create your account. After creating your account, you will receive an activation email. Click the link in the email to verify your account, which will activate your account. Send an email as normal and you will see the tracking info appear in the Intelliverse window.
How does Intelliverse Email Tracker work?
The product works the same in Gmail and Outlook. Send an email as your normally would. If and when your email is opened, you will see the tracking information in the Intelliverse Email Tracker window. Tracking information may include the device (mobile or desktop) used, as well as the geographic location where the email was opened.
Will the recipient know their email is being tracked?
No. Your email will look exactly the same. The recipient will not know you are using Intelliverse Email Tracker.
I've downloaded the Chrome extension but I don’t see the Intelliverse Email Tracker in my Gmail?
Are you using Gmail-- specifically with Chrome (versus Internet Explorer, Safari, etc)? Intelliverse Email Tracker currently only works with Gmail in Chrome. If you are using Chrome, try loging out of your Gmail and then back in.
Is Intelliverse Email Tracker only free for a limited time? Will I be charged at a later time?
Yes. Intelliverse Email Tracker is completely free — for a limited time—to the first 50,000 users. Anyone that signs up now will never be charged; the service will be free for life.
Does Intelliverse Email Tracker integrate with Salesforce.com?
Not yet. We are working on it, though!