Contact Center Solutions


Contact Center Solutions


Intelliverse Contact Center Solutions

Your customers expect you to communicate in all the ways they do- social media, chats, emails, phone calls and now even with video calls. The challenge for today’s businesses is to provide multi-channel support with a unified, integrated framework so that a world-class customer experience occurs, regardless of the channel.

Intelliverse maximizes your contact center resources

Maximize Your Resources

Offload non-revenue generating calls and allow valuable, live resources to be used for high-touch and sales related activities.

Intelliverse Shareme Web Conferencing.

Self-Service Solutions

Provide a personalized, on-demand experience for your customers with 24x7 self service.

  • Account Info Line – offers access to account balances, due dates & payment info
  • Locator Service – informs callers of closest location address, hours and directions. Plus, transfers callers to desired location

Intelliverse helps businesses notify customers when important information must be communicated.

Reach out to Your Customers

Reach out to notify, remind or alert your customers about time-sensitive information.

  • Reminds customers of upcoming appointments or payments due
  • Automates process of collecting from past due payments

Intelliverse offers contact center solutions in the cloud that are fully scalable, affordable and reliable

Contact Center in the Cloud

Improve skill-based routing and call resolution with flexible, scalable and affordable on-demand call routing.

Intelliverse Call Center Solutions are flexible to integrate into your existing infrastructure

Flexible & Integrated Capabilities

Customers have high expectations. Now you can easily provide your customers access to relevant feature sets---such as music/message on hold, call recording, real-time robust reporting & many more.

CRM systems must integrate with social media intelligence

Social Media CRM

Track and respond to comments, questions and complaints as they happen. Route posts from customers to your support team and track activity to ensure all posts (especially bad ones) are responded to before going viral.

Intelliverse Contact Center reduces operating expenses

Reduce Operational Expenses

Enterprise-class communications solutions - without having to buy, install or maintain equipment and no software upgrade costs.