Contact Center Solutions Overview
Your customers expect you to communicate in all the ways they do- social media, chats, emails, phone calls and now even with video calls. The challenge for today’s businesses is to provide multi-channel support with a unified, integrated framework so that a world-class customer experience occurs, regardless of the channel.
Maximize Your Resources
Offload non-revenue generating calls and allow valuable, live resources to be used for high-touch and sales related activities.
Provide a personalized, on-demand experience for your customers with 24x7 self service.
- Account Info Line – offers access to account balances, due dates & payment info
- Locator Service – informs callers of closest location address, hours and directions. Plus, transfers callers to desired location
Reach out to Your Customers
Reach out to notify, remind or alert your customers about time-sensitive information.
- Reminds customers of upcoming appointments or payments due
- Automates process of collecting from past due payments
Contact Center in the Cloud
Improve skill-based routing and call resolution with flexible, scalable and affordable on-demand call routing.
Flexible & Integrated Capabilities
Customers have high expectations. Now you can easily provide your customers access to relevant feature sets---such as music/message on hold, call recording, real-time robust reporting & many more.
Social Media CRM
Track and respond to comments, questions and complaints as they happen. Route posts from customers to your support team and track activity to ensure all posts (especially bad ones) are responded to before going viral.
Reduce Operational Expenses
Enterprise-class communications solutions - without having to buy, install or maintain equipment and no software upgrade costs.