Following our robust Training program, your Customer Support organization will easily be able to handle most of your customer's requests using Intelliverse-provided support interfaces. As always available reference, we provide a partner extranet which gives your representatives immediate access to information on Intelliverse, product information on your product suite, instructions on provisioning interfaces, billing support and user guides.

Through our Select Account Services Group, Intelliverse provides each partner with a dedicated Account Manager to handle all implementation efforts and day-to-day operations for your business. The Account Manager serves as your main contact for all technical questions, billing questions, training programs and any other issue you may need help resolving. Ultimately, we're always available to assist you with customer issues, whether you need to confirm the status of an order or resolve a billing issue. Customer service assistance and technical support means backup is always there, 24/7.

Unlike some competitors, we are a one-stop resource. Your customers won't have to guess whether they're experiencing a hardware or service problem, or wonder whether they're calling the right support organization. Rather, they call a single 800 number for all service needs; your customer support group handles Tier 1 and Tier 2 issues, and passes Tier 3 (technical support) issues to our expert technical reps. Depending on your needs, we can establish a dedicated team whose sole purpose is to support your service.