It’s pretty fascinating how CRM has transformed since the 1980s and has come up with advanced features to enhance business operations. The evolution of CRM is also crucial from the viewpoint of market trends and transition in buyer persona. 

Along with these modifications, the infographics depicted below discloses the impact of CRM on business and its usage patterns.

It will give you an overview of the journey of CRM from the 1980s to the present day and how the picture would be in the future.