Call Center vs. Contact Center: What’s the Difference?
In today’s fast-paced digital landscape, customer experience is more than just answering calls—it’s about meeting customers where they are. Businesses of all sizes are reevaluating...
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Why Customer Insights Are the Secret Weapon of High-Performing Contact Centers
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Today’s customers don’t just want support — they want to feel understood. It’s no longer enough for contact centers to simply answer calls or respond...
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