Intelliverse Press Release

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Intelliverse Launches Reseller Program on ION Platform

Service providers are able to offer private label communications, including VoIP, IVR and ACD

Atlanta – April 17, 2012 – Intelliverse, a cloud-based communications provider for enterprises, today announced the launch of its reseller program on its cloud-based ION (Intelliverse Open Network) service delivery platform. This enables service providers to offer their own private label communications suite to customers. Based on a service-oriented architecture (SOA), ION supports all of Intelliverse’s services, including Interactive Voice Response (IVR), Automated Call Distribution (ACD) and VoIP. ION’s design as a single platform provides a competitive advantage by providing customized solutions and combining elements of different services to provide the best-in-class offering for specific needs.

In addition to the typical customary VoIP Wholesale offering, Intelliverse is now able to provide resellers access to a communications suite and the ability to bundle IVR and ACD applications as part of a service package. By having the ability to mix and match services and create custom offerings, Wholesale partners can provide a high-quality communications package.

The services available under the reseller program include:

  • VoIP Phone Service
    • Residential
    • Business
          -  Hosted PBX
          -  SIP Trunking
  • Wholesale IVR enables a reseller to create customized calling applications such as automated attendants and account management lines, including self-service options.
  • Wholesale ACD provides call centers with ways to manage their inbound customer contacts, such as skills and proficiency based routing, live queue agent monitoring, call recording and a robust analytics package.

“We’re excited to bring this offering to market, giving our Wholesale partners access to configure and deploy complex services such as IVR and ACD to their customers,” said Frank Paterno, vice president of marketing for Intelliverse. “Offering IVR and ACD products in a reseller arrangement is somewhat challenging. With our program, we are able to fill that void in the market.&rdquo

About Intelliverse®

Intelliverse is a provider of cloud communications solutions for businesses. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit www.intelliverse.com.

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