Atlanta - May 31, 2013 - Intelliverse, a global leader in cloud applications that helps businesses and customers connect, will be hosting a roundtable discussion and exhibiting at Call Center Week. The company will showcase its call center strategy, which brings together a unified, cloud-based, contact center desktop and integrates IVR, ACD, CTI and IP Telephony into one solution that includes all customer interaction channels – phone (inbound & outbound), email, chat and social media CRM.
Frank E. Paterno, Vice President of Marketing for Intelliverse, will also moderate a panel discussion at Call Center Week, which will cover Automation Strategies for Enhancing (Rather than Detracting) Customer Service. These Call Center Challenge Roundtable Discussions are energetic, fast-paced, interactive dialogues that serve as a forum to jumpstart discussions about ideas and solutions from leading experts in the industry at IQPC 14th Annual Call Center Week.
During the discussion, Frank will focus the conversation on the following:
Balancing cost, benefits and customer experience
Business value of multi-channel, unified desktop strategies that integrate voice, chat, email & social customer care into customer systems
Utilizing “smart routing” and self-service to reduce operational costs and free up agent time for more strategic calls
Leveraging innovative solutions for Inside Sales & Lead Generation
Positioning call centers as a competitive advantage
Session Time & Location
Wednesday, June 12, 2013. 11:30am PT
IQPC 14th Annual Call Center Week Caesar’s Palace – Neopolitan Ballroom III, Las Vegas, Nevada
Visit Intelliverse at Booth # 211.
Follow @Intelliverse and #CCW2013 on Twitter for live updates from the Conference.
Intelliverse is a global cloud communications company specializing in solutions that help businesses and customers connect. With solutions that address all areas of business communications, including social media, inside sales, lead generation / appointment setting, conferencing, and contact center solutions, Intelliverse has been delivering reliable, scalable and flexible services for close to three decades. By constantly exploring innovative technologies, Intelliverse continues to stay relevant and focused on its customers. For more information, visit www.intelliverse.com.Return To News Room