Elevate Customer Engagement with Intelligence

Outdated telephony solutions are a thing of the past. It's time to embrace the future of business communication with PBX and VoIP-integrated voicemail, and that's where IntelliVoice steps in.

Picture this: You need to deliver a crucial message, but unanswered calls leave you in a bind. It's a scenario all too familiar in today's fast-paced business environment. Voice messages have become the lifeline in such situations.

Introducing IntelliVoice by Intelliverse, the cutting-edge solution that redefines voice messaging for modern businesses. With advanced VoIP-SIP trunking, Hosted PBX, and robust API solutions, IntelliVoice allows you to effortlessly record, store, and transmit voicemails to your contacts. It's time to unlock the potential of your voice communication system with IntelliVoice, where innovation meets efficiency. Say goodbye to old-school telephony and welcome the future.

Unlock The Full Potential Of Your Customer Service Team

Communication

Business Phone or Toll-Free Numbers: Enhance your professional image and ensure easy accessibility. Establish a strong presence and build trust with customers.

Toll-Free Minutes: Delight your customers with inclusive toll-free minutes for seamless and cost-free communication. Encourage more interactions without worrying about call charges.

Unlimited Domestic Calling in US/Canada: Stay connected without limits. Make unlimited calls within the US and Canada. Enjoy uninterrupted communication with customers, partners, and colleagues.

Business SMS : Engage with customers through text messages for efficient and convenient communication. Provide quick updates, notifications, and support.

Call Recording : Capture and store important calls for training, compliance, and quality assurance purposes. Enhance agent performance, ensure legal compliance, and improve customer experience.

Collaboration

High-Definition (HD) Video: Experience crystal-clear video meetings and conferences for immersive collaboration. Foster better relationships with remote teams, customers, and partners.

Call Logs: Keep a detailed record of all call history and relevant information for easy reference and analysis. Retrieve valuable insights, track customer interactions, and improve decision-making.

Basic IVR: Create personalized interactive voice response menus to efficiently route calls and provide self-service options. Streamline call routing, reduce wait times, and enhance customer satisfaction.

Caller ID: Identify incoming callers and offer personalized service from the moment the call is answered. Provide a personalized and tailored experience to every customer.

Productivity

Unlimited Internet Fax - Incoming Only: Receive faxes digitally without the need for a physical fax machine. Save time, reduce paper waste, and streamline document management.

Single Sign-On: Simplify access to your contact center solution with a single set of login credentials. Improve productivity by eliminating the need for multiple login processes.

24/7 Customer Support: Rely on our dedicated support team around the clock to address any concerns or issues. Get peace of mind knowing that assistance is available whenever you need it.

Real-Time Call Queue Management: Optimize agent productivity by monitoring and managing call queues in real-time. Reduce customer wait times, balance call loads, and improve overall efficiency.

Mobility

Mobile Apps for iOS and Android: Stay connected and manage your contact center on the go with our intuitive mobile apps. Work from anywhere, respond to customer inquiries, and stay productive while on the move.

Live Call Monitoring/Real-Time Monitoring: Supervise and monitor calls in real-time, ensuring quality and providing immediate feedback. Maintain service standards, identify coaching opportunities, and enhance customer interactions.

Virtual Queuing: Allow customers to wait for the next available agent without losing their place in line. Minimize customer frustration, reduce abandoned calls, and enhance overall customer experience.

Flexibility

Inbound Calls: Seamlessly handle incoming calls from customers, prospects, and partners. Ensure no call goes unanswered, improve customer service, and capture new opportunities.

Pay per Minute Pricing: Pay only for the minutes you use, with flexible and cost-effective pricing options. Optimize costs and scale your contact center solution based on your business needs.

Onshore and Offshore Contact Center Support: Choose the support model that best suits your business needs and preferences. Access the right expertise and resources, whether onshore or offshore.

Advanced Features

Automatic Call Distributor (ACD): Efficiently route incoming calls to the most appropriate agents or departments. Improve call handling efficiency, reduce transfer rates, and enhance customer satisfaction.

Voice over IP (VoIP): Make and receive calls over the internet, leveraging cost savings and flexibility. Reduce telecommunications costs, expand communication capabilities, and facilitate remote work.

Self-Service

Self-Service Options: Empower customers to find answers to their queries through self-service menus and comprehensive knowledge bases. Reduce call volumes, enhance efficiency, and enable customers to find solutions independently.

Experience The Benefits Of A Managed Contact Center – Discover Our Customer Service Features.

Maximize Your Resources

Set up your organizations complete contact center operations without incurring the cost and overhead of contact center operations by paying only per minute billing. Get customer experience experts who are available 24x7/365 days and choose from onshore and off-shore services. Enhance the customer service experience for your business with a comprehensive suite of CX applications. Our enterprise-level, integrated solutions include features for self-service, workforce management and customer experience analytics, all on a unified, intelligent platform.

Per-minute Billing
Workforce Management
Customer Experience Analytics
Onshore/Off-shore Services

Customized Reporting

Our platform lets you set up intelligent self-service and automation features to streamline customer interactions. Through Account Info Line, access account balances, due dates, and payment information. You can also create queues based on various factors, such as agent skills and language. Additionally, our automatic callback feature helps to reduce abandoned calls and improve the overall customer experience.

Customized Call Queues
Self-Service Options
IVR Interactive Voice Response
Automatic Callback

Improved Reachability

Provide a convenient and seamless experience for your customers by offering support on channels like phone or sms. Notify your customers of information that requires immediate action. Our Contact Center services automate business processes, enabling you to remind your customers of upcoming appointments or pay dues.

Inbound and outbound calls
Automatic SMS follow up
Improved Connectivity

Flexible & Integrated Capabilities

Meet the expectations of your customers much faster through our Intelligent Contact Center Solutions. Customers can easily access feature sets such as music/message on hold, call recordings, robust real-time reporting, etc.